TV Licensing Cash Plans

Questions about TV Licensing Payment Card Our most popular questions

I've paid my latest instalment, but have received a reminder saying I missed it. What should I do?

Your reminder may have been sent out before your last payment was processed. You can check your balance now by either:

• Logging in by entering your surname, postcode and Customer Number to view your payment history and balance.
• Calling our 24hr automated balance enquiry service on 0300 555 0286.
• Text INFO along with your Customer Number (eg: INFO 123456789) to 64488. All texts will be charged at your standard text message cost set by your mobile phone service provider.

Please note that it may take 48 hours from the time we receive your payment for it to appear on your payment history.

If you are already receiving text messages and would like to Opt out of this service then please call 0300 555 0286 and we will remove your details from this service.

What happens if I can't make a payment?

If you've missed a payment, or are having trouble with your payments, you must call us on 0300 555 0286 to let us know. If you contact us, we may be able to help.

Where's my nearest PayPoint outlet?

Visit www.paypoint.co.uk/locator to find your nearest PayPoint outlet or call 0300 790 6137.

How does it work?

When you join The TV Licensing Payment Card scheme, you'll have the option to pay weekly or monthly.

If you pay weekly, you'll pay for your first TV Licence over six months in 26 weekly payments. After this, you can move to fortnightly payments towards your next TV Licence.

If you choose to pay monthly, you can pay for your first TV Licence over six months. After this, you begin to pay for your next TV Licence over 12 months so your payments will be smaller.

To enjoy the benefit of paying weekly, fortnightly or monthly, you must keep up the regular payments as shown on your payment schedule.

How do I make a payment?

You can make a payment by:

Online

Logging in by entering your surname, postcode and Customer Number. You'll then be able to make a payment on our secure site using your debit/credit card.

Text

If you've previously made a debit/credit card payment towards your plan, simply text PAY followed by your Customer Number along with the amount you wish to pay (eg: to pay £5.60, text PAY 123456789 5.60) to 64488. We'll never ask you to text your full debit/credit card number or details. All texts will be charged at your standard text message cost set by your mobile phone service provider.

PayPoint

You can make your payments at any local PayPoint outlet. Visit www.paypoint.co.uk/locator to find your nearest PayPoint outlet or call 0300 790 6137.

Phone Us

Call us on 0300 555 0286 to pay by debit/credit card. You can either talk to an agent or pay by our 24 hour automated enquiry service.