TV Licensing Cash Plans

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I've paid my latest instalment, but have received a reminder saying I missed it. What should I do?

Your reminder may have been sent out before your last payment was processed. You can check your balance now by either:

• Logging in by entering your surname, postcode and Customer Number to view your payment history and balance.
• Calling our 24hr automated balance enquiry service on 0300 555 0286.
• Text INFO along with your Customer Number (eg: INFO 123456789) to 64488. All texts will be charged at your standard text message cost set by your mobile phone service provider.

Please note that it may take 48 hours from the time we receive your payment for it to appear on your payment history.

If you are already receiving text messages and would like to Opt out of this service then please call 0300 555 0286 and we will remove your details from this service.

What happens if I can't make a payment?

If you've missed a payment, or are having trouble with your payments, you must call us on 0300 555 0286 to let us know. If you contact us, we may be able to help.

Where's my nearest PayPoint outlet?

Visit www.paypoint.co.uk/locator to find your nearest PayPoint outlet or call 0300 790 6137.

How does it work?

When you join The TV Licensing Payment Card scheme, you'll have the option to pay weekly or monthly.

If you pay weekly, you'll pay for your first TV Licence over six months in 26 weekly payments. After this, you can move to fortnightly payments towards your next TV Licence.

If you choose to pay monthly, you’ll usually have 6 months to pay for your first TV Licence. (Depending on when you join the scheme, we may have to spread your payments into as few as 3 months, or as many as 11 months.) Once your renewal date is 6 months ahead, you will then have 12 months to pay for your next licence so the payments will be smaller.

To enjoy the benefit of paying weekly, fortnightly or monthly, you must keep up the regular payments as shown on your payment schedule.

How do I make a payment?

You can make a payment by:

Online

Logging in by entering your surname, postcode and Customer Number. You'll then be able to make a payment on our secure site using your debit/credit card.

Text

If you've previously made a debit/credit card payment towards your plan, simply text PAY followed by your Customer Number along with the amount you wish to pay (eg: to pay £5.60, text PAY 123456789 5.60) to 64488. We'll never ask you to text your full debit/credit card number or details. All texts will be charged at your standard text message cost set by your mobile phone service provider.

PayPoint

You can make your payments at any local PayPoint outlet. Visit www.paypoint.co.uk/locator to find your nearest PayPoint outlet or call 0300 790 6137.

Phone Us

Call us on 0300 555 0286 to pay by debit/credit card. You can either talk to an agent or pay by our 24 hour automated enquiry service.

What is The TV Licensing Payment Card?

It's a payment scheme open to everyone applying for a colour TV Licence. It allows you to spread the cost of your TV Licence by making regular weekly, fortnightly or monthly payments by cash, debit or credit card. You'll receive a payment schedule showing the payment amounts and dates.

What happens if I'm on holiday and can't make a payment?

You can pay while you're away by:

Online

You can log in from anywhere by entering your surname, postcode and Customer Number. You'll then be able to make a payment on our secure site using your debit/credit card.

Text

If you're in the UK and you've previously made a debit/credit card payment towards your plan, simply text PAY followed by your Customer Number along with the amount you wish to pay (eg: to pay £5.60, text PAY 123456789 5.60) to 64488. We'll never ask you to text your full debit/credit card number or details. All texts will be charged at your standard text message cost set by your mobile phone service provider.

PayPoint

If you're staying in the UK, you can still make your payments at any local PayPoint outlet. Visit www.paypoint.co.uk/locator to find your nearest PayPoint outlet or call 0300 790 6137.

Phone Us

If you're in the UK, call us on 0300 555 0286. If you're abroad, you can call us on 0044 300 555 0286. Calls from overseas may cost more.

What information can you text me?

If you text INFO followed by your Customer Number (eg: INFO 123456789) to 64488 we'll send you the following (all texts will be charged at your standard text message cost set by your mobile phone service provider):

• TV Licence expiry date.
• Date and amount of last payment received.
• Balance.

We can also send you free text messages to help you keep up to date with your payments. Just call us on 0300 555 0286 to opt in.

If you are already receiving text messages and would like to Opt out of this service then please call 0300 555 0286 and we will remove your details from this service.

Can you send a text reminding me to pay?

Yes. We can send you free text messages to help you keep up to date with your payments. Just call us on 0300 555 0286 to opt in.

If you are already receiving text messages and would like to Opt out of this service then please call 0300 555 0286 and we will remove your details from this service.

Can I pay by text?

Yes. If you've previously made a debit/credit card payment towards your plan, simply text PAY followed by your Customer Number along with the amount you wish to pay (eg: to pay £5.60, text PAY 123456789 5.60) to 64488. We'll never ask you to text your full debit/credit card number or details. All texts will be charged at your standard text message cost set by your mobile phone service provider.

What if my Payment Card is lost, stolen or damaged?

You can still make payments by:

Online

Logging in by entering your surname, postcode and *Customer Number. You'll then be able to make a payment on our secure site using your debit/credit card.

Text

If you've previously made a debit/credit card payment towards your plan, simply text PAY followed by your *Customer Number along with the amount you wish to pay (eg: to pay £5.60, text PAY 123456789 5.60) to 64488. We'll never ask you to text your full debit/credit card number or details. All texts will be charged at your standard text message cost set by your mobile phone service provider.

PayPoint

You can make your payment at any PayPoint outlet using the barcode printed on the letters we've recently sent you. Visit www.paypoint.co.uk/locator to find your nearest PayPoint outlet or call 0300 790 6137.

Phone Us

Call us on 0300 555 0286 to pay by debit/credit card. You can either talk to an agent or pay by our 24 hour automated enquiry service.

To order a new card, call us on 0300 555 0286.

* Your Customer Number is printed on your payment schedule

When will I get my Payment Card?

You should receive your card within 7-10 days from your initial application.

Do I need a new card if I move?

No, you don’t need a new card. Visit https://www.tvlicensing.co.uk/details/ to change your address so we can update our system. You'll then be able to make payments with your existing card. Or if you prefer, call us on 0300 555 0286 so we can change your address over the phone. To remain correctly licensed, you must let us know that you've moved.

Will I receive a new licence if I change my name or address?

No, you don’t need a licence, however to remain correctly licensed, you must let us know that your details have changed. To change your address visit https://www.tvlicensing.co.uk/details/. Should you wish to change your name on your TV Licence, please call us on 0300 555 0286 so we can update our system. You can continue to make payments with your existing card. When we issue your next licence, your new details will be printed on it.

How do I sign up?

Call us on 0300 555 0286 Monday to Friday between 8am and 9pm or Saturday between 8am and 5pm.

What if I'm 74?

You will qualify for a free TV Licence as soon as you turn 75. To apply for it, please call 0300 555 0286 and give your date of birth and National Insurance Number. You only need to pay for a TV Licence until you turn 75, so your payment schedule will show the payments you need to make up to your 75th birthday.

What if I'm 75 or over?

You qualify for a free TV Licence. Please call 0300 555 0286 to apply, giving your date of birth and your National Insurance Number.

What if I'm blind/severely sight impaired?

You're eligible to apply for a 50% concession on your TV Licence. Call us on 0300 555 0286.

How do I change from Payment Card to another payment method or cancel my scheme?

Call us on 0300 555 0286 so we can cancel your plan and tell you what to do next.

I still have savings stamps. Can I cash them in?

Yes. To cash in the value of your savings stamps, please send them along with your name, address and TV Licence number, if you have one, to:

TV Licensing
Bristol
BS98 1TL

We suggest you send by Special Delivery which is more secure. Please allow 28 days to receive a refund cheque for the value of the stamps.

How can I contact you?

Call us on 0300 555 0286. Lines are open Monday to Friday from 8am to 9pm and Saturday 8am to 5pm. Or write to us at:

TV Licensing
PO Box 181
Preston
PR1 3GE

Am I eligible for The TV Licensing Payment Card?

The TV Licensing Payment Card scheme is open to everyone paying for a colour TV Licence.

What if I'm paid every two weeks or monthly?

Call us on 0300 555 0286 and we'll arrange your payment plan to suit you.

Will my Payment Card payments always stay the same?

When you join The TV Licensing Payment Card scheme, you'll have the option to pay weekly or monthly.

If you pay weekly, you'll pay for your first TV Licence over six months in 26 weekly payments. After this, you can move to fortnightly payments towards your next TV Licence.

If you choose to pay monthly, you’ll usually have 6 months to pay for your first TV Licence. (Depending on when you join the scheme, we may have to spread your payments into as few as 3 months, or as many as 11 months.) Once your renewal date is 6 months ahead, you will then have 12 months to pay for your next licence so the payments will be smaller.

I haven't got my TV Licence yet. Is this normal?

Your paper licence is sent to you by post, with a letter attached. If you haven't received it, call 0300 555 0286 to speak to one of our agents.

What if I live in the Isle Of Man or Channel Islands?

Please visit the FAQ section for Islands Customers by visiting http://cashplans.tvlicensing.co.uk/faqs/ceeIsland/

Is The TV Licensing Payment Card for you?

Secure - Each payment you make is recorded against your plan, so you'll always know how much you've paid towards your TV Licence.

Flexible - You can either pay weekly, fortnightly or monthly, depending on when you get paid.

Simple - We'll send you a payment schedule which lists all the payments you have to make and when.

Manageable - Weekly payments can be as little as £5.60.