TV Licensing Cash Plans
Payments
- I've paid my latest instalment, but have received a reminder saying I missed it. What should I do?
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Your reminder may have been sent out before your last payment was processed. You can check your balance now by either:
- Logging in by entering your surname, postcode and Customer Number to view your payment history and balance.
- Calling our 24hr automated balance enquiry service on 0300 555 0286.
- Text INFO along with your Customer Number (eg: INFO 123456789) to 64488. All texts will be charged at your standard text message cost set by your mobile phone service provider.
Please note that it may take 48 hours from the time we receive your payment for it to appear on your payment history.
If you are already receiving text messages and would like to Opt out of this service then please call 0300 555 0286 and we will remove your details from this service.
- What happens if I can't make a payment?
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If you've missed a payment, or are having trouble with your payments, you must call us on 0300 555 0286 to let us know. If you contact us, we may be able to help.
Once logged in you can
- Make a payment
- Check your balance
- View your payment history
- Request a call back from one of our agents
Text alerts
If you're a Payment Card customer, we can send you free text messages to help you keep up to date with your payments.
- To register for this service, call us on
- 0300 555 0286
If you are already receiving text messages and would like to Opt out of this service then please call 0300 555 0286 and we will remove your details from this service.