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Your Savings Card

What if my savings card is lost, stolen or damaged?

Your savings will still be safe. You can still make payments by:

Online
Logging in by entering your surname, postcode and *Customer Number. You'll then be able to make a payment on our secure site using your debit/credit card.
Text
If you've previously made a debit/credit card payment to your savings card, simply text PAY followed by your *Customer Number along with the amount you wish to pay (eg: to pay £5.60, text PAY 123456789 5.60) to 64488. We'll never ask you to text your full debit/credit card number or details. All texts will be charged at your standard text message cost set by your mobile phone service provider.
Post Office
You can make your payment at any Post Office using the barcode printed on the letters we've recently sent you.
Phone Us
Call us on 0300 555 0281 to pay by debit/credit card. You can either talk to an agent or pay by our 24 hour automated enquiry service.

To order a new card, call us on 0300 555 0281.

* your Customer Number is printed on your payment schedule

Once logged in you can

  • Make a payment
  • Check your balance
  • View your payment history
  • Request a call back from one of our agents
Log in to your Savings Card